Privacy Policy

1. Introduction & Overview

Welcome to Vyapari Service ("Platform", "we", "us", or "our"). We are committed to protecting your personal information and respecting your privacy rights. This Privacy Policy describes how we collect, use, store, process, and safeguard your personal and business data when you visit our website, register a business, post a requirement, or use our B2B directory services.

By accessing or using Vyapari Service, you signify that you have read, understood, and agree to our collection and usage of information in accordance with this Privacy Policy and the Information Technology Act, 2000 & the Digital Personal Data Protection Act (DPDPA), 2023 of India.

2. Information We Collect

We collect several types of information from and about users of our Platform, including:

• Vendor Business Information: Company name, registered business address, GST number, contact person name, email address, phone/WhatsApp numbers, photographs, brochures, and services offered.
• Buyer Requirement Details: When a buyer posts an enquiry or requests a quote, we collect their name, mobile phone number, city, requirement description, and service category needed.
• Transaction & Payment Details: Payment transaction reference IDs (UTR), subscription plan selections, and payment receipts. Note: We do not store sensitive credit/debit card numbers or net banking passwords on our servers.
• Technical & Log Data: IP addresses, browser types, operating systems, referring URLs, and interaction timestamps.

3. How We Use Your Information

The information collected is used strictly for legitimate commercial and directory functions:

• To connect buyers seeking products/services with verified suppliers and service specialists.
• To deliver real-time lead notifications via SMS, WhatsApp, and email to subscribed vendors.
• To verify the authenticity of businesses, prevent fraudulent registrations, and maintain directory trust.
• To improve user experience, perform analytics, and optimize search engine visibility.
• To comply with statutory legal requirements and assist law enforcement when formally requested.

4. Sharing & Disclosure of Information

Lead Fulfillment: When a buyer submits an enquiry for a specific service or machinery, their contact details are shared exclusively with verified vendors listed under that specific category and city to fulfill the request.

No Selling of Data: We do not sell, rent, or lease your private personal records to third-party telemarketing agencies or unauthorized data brokers.

5. Cookies & Tracking Technologies

We use standard browser cookies and session storage to remember user preferences (such as selected city), keep vendors logged in securely, and analyze portal traffic via Google Analytics. You can configure your browser to reject cookies, though certain portal features may function with reduced capability.

6. Data Security & Storage

We employ standard SSL 256-bit encryption, firewall protections, and restricted administrative access to safeguard data stored on our secure servers. While we strive to protect your information, no internet transmission is completely immune to security breaches.

7. User Rights & Account Deletion

Vendors and users have the right to review, update, or request the deletion of their registered profiles and contact data at any time. To request account deletion or data rectification, contact our Grievance Officer at the details below.